If you wish to return an item, please contact us within 14 days of receipt and return within 28 days, unused with original packaging. We want you to be pleased with your purchases so please make sure you read our descriptions and shop policies so that you know exactly what you are buying. Many of our items are represented using generic images and colours may vary between dye baths. Some items are sold exactly as seen, others have only a representational photograph (eg Pick and Mix selections). If you are in any way unhappy with your purchase please let us know and we will try to rectify the problem. scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. After you submit your order click the "Pay Now" button. You do not need a PayPal Account to pay for your items through PayPal: You can choose the PayPal Option during checkout. (Only within Etsy) You can pay for your order via Paypal, or using Etsy's Direct Checkout with a credit or debit card. To view prices in your own currency, please go to the bottom of the page, click on the world symbol and change language and currency settings with the tabs. If you require a VAT invoice please let us know and we will supply one with your order. Orders from within the UK will include 20% VAT. Please check that what you are purchasing will be allowed through customs in your country, if items are returned to us due to being refused by customs, we will refund the cost of the item, but not the shipping fees. It is illegal for us to mark the parcel as a gift or sample, unless it is actually a sample (ie. Please ask for quotes for shipping on these items). (exceptions to this are large bulky items such as multiple large bags of silk fibres or 50 metre rolls of cotton scrim. We offer Free Worldwide shipping on orders over £120 (excluding postage and taxes), which is applied automatically at the checkout. This is out of our control and any fees incurred are the buyers responsibility. International orders over certain values (this can vary depending on your country) may attract custom fees and/or import charges. Most of our international parcels are however, delivered within one to two weeks. For International postage, we use international standard and international signed for services, depending upon the country of destination and the value of the parcel, please allow up to 25 working days for delivery. If the item has still not arrived within 15 workings days please contact us. We post all items by Royal Mail 2nd class ‘signed for’ within the UK which normally takes 1 - 4 working days but could take up to 15 working days to arrive. We post items Monday - Friday and we do not post on weekends. We operate a worldwide mail order service and aim to pick pack and dispatch orders within 1 - 3working days unless otherwise specified. We hand dye all our products in small batches, so can guarantee that they are unique. Jean and Walter welcome you to their Etsy shop. There is a link to Etsy's Privacy Policy at the foot of the page. If you pay using Etsy Payments, your personal data is protected by Etsy's Privacy Policy. In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy. If you have any concerns about your personal data, please contact Etsy. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data. You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. After this time I will delete your data from my records. I retain personal data related to orders or customer queries for six years. I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. To comply with legal or tax obligations.With delivery companies to fulfil your order.With Etsy to comply with my obligations.The circumstances in which I may share your data are: I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The only circumstances in which I will share your data are in processing your order or complying with the law. If you send me a message using the contact button on Etsy, I will receive your username and email address. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. When you place an order from me, I will receive your name, delivery address and email address from Etsy. I, Jean Oliver am the data-controller of your personal information as it relates to my shop Oliver Twists Fibres
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